Support

Stuck, found a bug, or have an idea for the village? Email hello@walkville.app and a real person will write back.

My steps aren’t showing up

Open the Health app, go to Sharing → Apps → WalkVille, and make sure Steps is turned on. Then open WalkVille again: it picks up steps you walked while it was closed.

I got a new phone

Sign in with the same account on the new phone and your village comes with you.

My streak broke

One rest day a week keeps your streak safe. If it broke anyway and you think it shouldn’t have, write to us with the date.

Deleting your account

Email hello@walkville.app from the address you signed in with, and we’ll delete your account and village. See the privacy policy for what we store.